FAQ
Check out our Frequently Asked Questions below. If you still need help please get in contact.
Shipping
Where do you ship to?
I ship worldwide to most countries.
Many EU countries are currency excluded from shipping due to the new GPSR regulations.
If the website says all items are "sold out" that's unfortunately because I can't ship to your country. I do however still allow third party mail forwarding services such as Shipito and Foward2me to ship on the packages.
How long does shipping take?
UK Shipping
Royal Mail 48hr tracked delivery. Please allow 3 business days.
International Shipping
International orders are shipped through either Royal Mail's tracked and signed service or Evri's tracked service. Delivery can be anywhere from 15-30 working days, depending on location and custom delays.
Please be patient for your order to arrive.
How do I track my order?
UK Customer: Enter your code on Royal Mails website. Note, the details will only update when delivery has been successful or missed etc. There are no active check-in scans.
International Customers: Enter your code into any universal parcel tracking website. I recommend "parcelsapp.com".
Returns
Can I return an item?
Yes you can return items.
Buyers have 14 calendar days after receiving their order to initiate a return request.
To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging.
All buyers are responsible for return postage. You will be refunded, the product price ONLY, not the shipping cost. (as postage was paid)
UK Customers: Items need to be returned using the same courier used to ship your order. Royal Mail.
Note: If the returned items smells like cigarettes you won't be refunded.
Refunds through Stripe take between 5-10 business days to return to yourself. PayPal refunds are instant.
How long does it take to process my return?
A refund will be processed within 24 hours of receiving the items. Refunds can take between 5-10 business days to return to yourself depending on your payments method.
PayPal is instant
General
Ethical Trading
When working with international manufacturers to produce such items as enamel pins and keychains i ensure to only work with companies who carry SEDEX certificates. This verifies responsible business practices and ethical trading standards.
I will also only work with companies who carry the BSCI supplier audit. This audit ensures compliance with labor conditions, human rights provisions, labor safety, health and environmental requirements.
Items such as t-shirts/ bookmarks/ stickers/ coasters etc are all manufactured locally in the United Kingdom and adhere to our rigorous trading standards.
I ensure that all items i produce are made with sustainable materials and under fair labor practises. I'm always happy to discuss the manufacturing process of items if you have any questions.
If you have any further questions you are more than welcome to email
Why does it say all items are "sold out"?
If you see all items saying "sold out", this is because I don't ship to your country. Shopify automatically identifies your IP address location.
Even if I can't personally ship to your location, I do still allow third party mail forwarding services to ship on the parcel. Companies such as Shipito and Foward2me etc. But obviously it would be your responsibility to set this up and that company's to ensure you receive your parcel.
Will I have to pay custom duty/ import tax?
Every country has a tax threshold, which is the amount where a person begins paying taxes on an item. Custom duty may not apply to every international shipment, so it’s best to research the tax thresholds for your country.
If you do have to pay a fee the courier will contact you directly to collect any applicable duties and taxes. This is typically by email. These amounts need to be paid before delivery. The parcel will be held at customs for typically days.
All buyers are responsible for the import taxes set by their government. I have no control over your governments policies on import taxes and processes.
If your parcel returns to myself because the custom fees have not been paid, only the order total will be refunded, not the shipping cost.
By purchasing from myself you understand and agree to all points listed above.
My parcel has been stolen, can you help?
As I'm sure you can understand, if your package gets stolen from your address/ safe place it is not my concern. Once your tracking shows the package has been delivered I can not file for missing mail compensation. This mail theft needs to be reported to your delivery courier and local authorities.
I think my parcel is lost, what do I do?
In the unlikely event that your parcel gets lost, you will either be refunded in full or the parcel will be shipped to yourself again.
Note:
International mail can take up to 30 business days to arrive. Please allow this time frame before contacting myself.
Sometimes your tracking details may rarely update. Parcels are only scanned in at depots and customs facilities. Just because you cannot see an update does not mean the parcel is "lost".
What are natural raw t-shirts/ Why has my t-shirts got small dots?
Naturalt-shirts are made from 100% raw undyed organic cotton.The fabric is textured with tiny specs of the original cotton plant, including seed particles, which show the true essence and pure effect of the cotton. The specs appear brown/black. This is completely normal and to be expected.
Do you sell wholesale?
Yes, I sell wholesale. Please email me with a little bit of information about yourself/ business, and what products you're possibly interested in and quantities. We can then discuss pricing.
